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OUR STORES ARE OPEN FOR IN STORE SHOPPING.

RETURN POLICY

STORE HOURS
In-Store Shopping: OPEN
  • Monday: Closed
  • Tuesday - Saturday: 10:00am - 6:00pm
  • Sunday: 10:00am - 5:00pm
Online Order Curbside Pickup
  • Monday: Closed
  • Tuesday - Saturday: 10:00am - 6:00pm
  • Sunday: 10:00am - 5:00pm
Bike Repair: By appointment only (click here to request and appointment)
  • Monday: Closed
  • Tuesday - Saturday: 10:00am - 6:00pm
  • Sunday: 10:00am - 5:00pm

If you are not completely satisfied with your purchase, you can return your item(s) within 30 days of the date of purchase. You can exchange your item(s), or you can receive a full refund with proof of purchase. 

  • Items must be in original condition (unused/unworn with original packaging)
  • Proof of purchase required (receipt / e-receipt)
  • Refunds will be made in the same form of payment as the original purchase.
  • Footwear exchanges and refunds will be issued if the product has not been worn outdoors and is in good condition. 

Final Sale items:

  • For hygienic reasons, the following are considered as final sale items: swimwear, undergarments (briefs / boxers), face masks, nutritional and food products.
  • Gift Cards are considered a final sale and cannot be redeemed for cash. 

How to return items:

All purchases made in our retail stores and our online store can be returned in the following 2 ways. 

In Store Returns

  • We are now accepting returns or exchanges at our retail locations currently.

Mail In Returns

  • Returns must be mailed to our distribution centre.
  • You are responsible for return shipping costs. 
  • Should you choose to exchange your item(s), you will not be charged shipping for your exchanged shipment.
  • Please include the following:
    •A note as to why you are returning the item(s)
    •Your order number or copy of your sales receipt
    •Any additional information to help our return team process your  return

    • Please mail your returns to the following address:
        Bushtukah Inc.
        Returns Department
        Suite 130 – 2680 Queensview Drive
        Ottawa, ON
        K2B 8J9