30-Day Unconditional Guarantee
If for any reason you're not satisfied with a Bontrager or Trek aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride. This guarantee includes Bontrager and Trek aftermarket components, apparel, and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.
We've Got You Covered
We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below.
First Things First
Contact an authorized retailer or distributor to initiate a warranty claim. Proof of purchase is required.
Lifetime
Framesets (frame and rigid fork), main frame, and full suspension swing arms for the lifetime of the original owner
Bontrager wheels with carbon rims
2 Years
Apparel
Parts and accessories
Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components
Bontrager wheels with alloy rims
Paint and decals
Subsequent Ownership
Subsequent owners (second or later) are entitled to a 3 year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components, etc. Proof of original purchase is required.
This Warranty Does Not Cover
Normal wear and tear
Improper assembly
Corrosion
Improper maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty
Cosmetic scratches or non-structural blemishes on Bontrager carbon rims or wheels
This warranty applies to:
• All model year 2020 and newer bicycles
• Parts and accessories purchased after August 1, 2019.
Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty.
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.
Trek Carbon Care
Sometimes accidents happen. We know how much you love your Trek bike, and understand the burden of having to replace a non-warranty damaged bike frame or part. That's why we provide the Trek Carbon Care Program. This program can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage.
