OUR RETAIL LOCATIONS ARE OPEN FOR IN PERSON SHOPPING
Tuesday – Saturday: 10:00am – 6:00pm
Sunday: 10:00am - 5:00pm
Canada Day, Thursday July 1: CLOSED
WE EXPECT OUR STORES TO BE VERY BUSY.
WE EXPECT TO HAVE TO LIMIT THE NUMBER OF CUSTOMERS ENTERING OUR STORES.
YOU MAY HAVE TO WAIT OUTSIDE - PLEASE DRESS ACCORDINGLY
RETURNS & EXCHANGES
You can now return and exchange items in our stores.
Masks & Face Coverings
- As per Ottawa Public Health recommendations, masks or face coverings are now required in all indoor public settings.
- Click here for more information on mandatory masks
- Click here for more information on Business and Operations
- Stores have been reworked to allow for distancing.
- We are monitoring customer traffic and regulating flow into our buildings to ensure proper social distancing standards are met.
- Social distancing floor markers have been installed in service areas such as cash and our bike repair areas.
Online Shopping @ Bushtukah.com
- We are offering free shipping on all online orders over $49.00
- We are also offering Curbside pickup of online orders at both store locations.
- If you want to buy a bike online, we have in store pickup or curbside options available.
- If you have any questions about a bicycle purchase, please call our stores or send us an email.
- We are offering curbside pickup for online orders.
- We are offering curbside drop off and pick up for bikes, for those who prefer not to enter our buildings.
- If you choose this option, please contact your store of choice during business hours for instructions.
- Credit and debit payments only to minimize person to person contact.
- Tap limit increased to $250 to help reduce the need to touch the machines.
Sanitizing & Cleaning
- We continue to frequently sanitize and clean our stores & distribution center.
Staff & Customer Wellness
- We continue to inform our co-workers and customers about preventative hygiene methods and ensuring co-workers can stay home if they are not feeling well.
- We continue to encourage responsible containment measures by ensuring that co-workers who are required to be quarantined will be supported during that time.
Returns & Exchanges
- (CLICK HERE FOR RETURN POLICY)
- We have implemented a quarantine protocol for all returns & exchanges.
- You can also return items by mail. Click here for more information.
Limited Access Areas
- Bike fit studios
- Open with limitations
- Bathrooms remain closed
Thank you for helping support local business and we look forward to seeing you soon.
The Bushtukah Team