To our Valued Customers:
We continue to follow public health guidance for retail to ensure the health and wellness of our staff and customers. Click here for more information.
Some things have changed since the last time you came in.
OUR RETAIL LOCATIONA ARE OPEN
Tuesday – Saturday: 10:00am – 6:00pm
Sunday: 10:00am – 5:00pm
Holiday purchases may be returned and/or exchanged up to Thursday March 18, 2021
WE EXPECT OUR STORES TO BE VERY BUSY.
WE EXPECT TO HAVE TO LIMIT THE NUMBER OF CUSTOMERS ENTERING OUR STORES.
PLEASE DRESS WARMLY AS YOU MAY HAVE TO WAIT OUTISDE.
Masks & Face Coverings
- As per Ottawa Public Health recommendations, masks or face coverings are now required in all indoor public settings.
- Click here for more information on mandatory masks
- Click here for more information on Business and Operations
- Stores have been reworked to allow for distancing.
- We are monitoring customer traffic and regulating flow into our buildings to ensure proper social distancing standards are met.
- Social distancing floor markers have been installed in service areas such as cash and our bike repair areas.
Online Shopping @ Bushtukah.com
- We are offering free shipping on all online orders over $49.00
- We are also offering Curbside pickup of online orders at both store locations.
- If you want to buy a bike online, we have in store pickup or curbside options available.
- If you have any questions about a bicycle purchase, please call our stores or send us an email.
- We are offering curbside pickup for online orders.
- We are offering curbside drop off and pick up for bikes, for those who prefer not to enter our buildings.
- If you choose this option, please contact your store of choice during business hours for instructions.
- Credit and debit payments only to minimize person to person contact.
- Tap limit increased to $250 to help reduce the need to touch the machines.
Sanitizing & Cleaning
- We continue to frequently sanitize and clean our stores & distribution center.
Staff & Customer Wellness
- We continue to inform our co-workers and customers about preventative hygiene methods and ensuring co-workers can stay home if they are not feeling well.
- We continue to encourage responsible containment measures by ensuring that co-workers who are required to be quarantined will be supported during that time.
Returns & Exchanges
- Holiday purchases may be returned and/or exchanged up to Thursday March 18, 2021 (CLICK HERE FOR RETURN POLICY)
- We have implemented a quarantine protocol for all returns & exchanges.
- You can also return items by mail. Click here for more information.
Limited Access Areas
- Bike fit studios
- Open with limitations
- Bathrooms remain closed
Thank you for helping support local business and we look forward to seeing you soon.
The Bushtukah Team