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To our Valued Customers:

We continue to follow public health guidance for retail to ensure the health and wellness of our staff and customers. Click here for more information. 

Some things have changed since the last time you came in.


OUR RETAIL LOCATIONS WILL BE CLOSED STARTING SATURDAY DECEMBER 26, 2020 AS PER ONTARIO’S PROVINCE WIDE LOCKDOWN MANDATE.


More information on the Province of Ontario’s provincial wide lockdown mandate may be found here (click here).

The Province of Ontario’s provincial wide lockdown takes effect at 12:01am Saturday December 26, 2020.

Our retail locations will remain closed until the official re-opening date of Saturday January 23, 2021 (subject to change).



OUR RETAIL LOCATIONS ARE OPEN FOR
ONLINE ORDER CURBSIDE PICKUP ONLY

BIKE & SKI REPAIR IS AVAILABLE
BY APPOINTMENT ONLY

Call during the hours below to make your appointment.

Monday: CLOSED

Tuesday – Friday: 11:00am – 6:00pm

Saturday – Sunday: 10:00am – 5:00pm

Monday: CLOSED

Tuesday – Friday: 11:00am – 6:00pm

Saturday – Sunday: 10:00am – 5:00pm

Our return policy has been amended so purchases may be returned up to 30 days after Bushtukah resumes normal in-store business operations. Returns may be mailed to our head office (click  here). Curbside returns and/or exchanges will not be accepted


Masks & Face Coverings

Distancing

  • Stores have been reworked to allow for distancing. 
  • We are monitoring customer traffic and regulating flow into our buildings to ensure proper social distancing standards are met. 
  • Social distancing floor markers have been installed in service areas such as cash and our bike repair areas. 

Online Shopping @ Bushtukah.com

  • We are offering free shipping on all online orders over $49.00
  • We are also offering Curbside pickup of online orders at both store locations.
  • If you want to buy a bike online, we have in store pickup or curbside options available. 
  • If you have any questions about a bicycle purchase, please call our stores or send us an email. 

Curbside Options

  • We are offering curbside pickup for online orders.
  • We are offering curbside drop off and pick up for bikes, for those who prefer not to enter our buildings.
    • If you choose this option, please contact your store of choice during business hours for instructions.

Payment

  • Credit and debit payments only to minimize person to person contact.
  • Tap limit increased to $250 to help reduce the need to touch the machines. 

Sanitizing & Cleaning

  • We continue to frequently sanitize and clean our stores & distribution center.

Staff & Customer Wellness

  • We continue to inform our co-workers and customers about preventative hygiene methods and ensuring co-workers can stay home if they are not feeling well. 
  • We continue to encourage responsible containment measures by ensuring that co-workers who are required to be quarantined will be supported during that time.

Returns & Exchanges

  • As of Saturday December 26, 2020 we will not be accepting returns and/or exchanges at our retail locations
  • We will extend out return police to 30 days after Bushtukah resumes normal in-store business operations
  • We have implemented a quarantine protocol for all returns & exchanges. 
  • You can also return items by mail. Click here for more information.

Limited Access Areas

  • Bike fit studios
    • CLOSED
  • Changerooms - are open with limitations
    • CLOSED

Restricted Areas

  • Bathrooms remain closed

Thank you for helping support local business and we look forward to seeing you soon. 

The Bushtukah Team