We have moved to a Bike Service Appointment system. This means that for most bike services you will now need to pre-book a service appointment, similar to how you book a car repair or service.
We will not be able to accommodate drop off of your bike for service without an appointment, apart from the basic services listed below.
We are doing so for the following reasons:
- With lead times for service lengthening and bike season about to kick off we don’t want you to be without your bike for an extended period of time.
- Record demand for service means we may not be able to keep up with the anticipated service volume in peak months.
- Moving to an appointment system will help us manage the flow and keep you riding as long as possible while you wait for your service appointment.
Not every service requires an appointment though.
If you need a service that does not require an appointment you can bring your bike to our service centers and we will take care of the service need as quickly as possible.