Bike Pre-order Steps
1. Check out our bike buyers guide to see the types of bikes we offer.
2. Check out our website to view bikes that are currently in-stock and available for in-store purchase.
3. Check out our Pre-Order Catalogue which will show you a selection of bikes that we have coming.
4. Check out our bike brands websites to look at other models if you don’t see what you are looking for on our Pre-Order Catalogue.
a. Our main brands are Trek and Cannondale.
b. Note - We have the largest number of bikes on order from Trek because they have more available sooner and have had the best availability this year.
5. Pick 2 or 3 bikes models that you feel best suit your riding needs.
6. Determine the size you need by using the sizing guides in our buyers guide to determine the size you need.
7. Once you have made your selections you have three options:
a. You can fill in and submit our online bike pre-order form | *This is your best option*
- Bike Pre-Order Form For Pickup At Our WESTBORO (203 Richmond Rd) location
- Bike Pre-Order Form For Pickup At Our STITTSVILLE (5607 Hazeldean Rd) location
b. You can call the stores – please be advised that phone lines can be very busy in peak periods such as weekend afternoons.
c. You can email the stores – please be advised that email volume can be very heavy in peak periods such as weekend afternoons.
- As we approach the peak April, May, June, bike season in a record bike demand year our bicycle sales staff will often be extremely busy
- We will try to respond as quickly as possible, but in peak season it can take up to 24 hours to receive a response.
8. To order your bike we require a 25% refundable deposit.
- We know it is tough to be sure you are getting the right bike without seeing or trying it first. Our 30 day right bike guarantee ensures you won’t get stuck with a bike that doesn’t work for you.
- Click here to see the Bushtukah Bike Advantage
9. Once your bike arrives, we will contact you as soon as it’s ready to be picked up.